How to Set Up Your Healthcare Social Media Profiles for Success

In a recent study, 90% of older adult internet users said they’ve used social media to find or share health information. Undoubtedly, social media is a major part of many people’s lives. And if you’re in the business of healthcare, social media may help increase brand loyalty and boost your reputation. You just may need […]

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Healthcare “News You Can Use”: A Guide for Newsjacking

The first thing I do when I see healthcare news that interests me or scares me (or both) is go online and try to find more information. It’s a common modern reaction to search for a meaningful explanation of a new treatment or resurgent disease. And hopefully I can find more than a few comments […]

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How to Use Instagram as a Healthcare Marketing Tool

Recently, we’ve heard a lot more practice and hospital marketing leaders talking about Instagram marketing. Healthcare may have been slow to adopt social media marketing and advertising techniques in the past. But today’s healthcare professionals are open to exploring new platforms…as long as it’s the right fit for their audiences. Not sure what Instagram has […]

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Amazon Alexa Is HIPAA Compliant: What’s Next?

The internet was in a bit of an uproar this week after Amazon admitted that employees listen to select customer conversations with Alexa, Amazon’s voice-enabled assistant. Yet, the tech giant seems unfazed by the news, noting that employees only listen to a handful of recordings with the ultimate goal of improving communications. In fact, Amazon’s […]

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5 “Little” Details That Affect Patient Retention/Conversions

In the business of healthcare, the level of care you provide will always be the most important thing. However, that doesn’t mean that doctors, hospitals, and practice groups should ignore those “little” things that can make or break a patient’s experience. These 5 seemingly small details can mean stronger reviews, better word-of-mouth, and, ultimately, better […]

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Can Healthcare Marketers Benefit from Snapchat Advertising?

In the past few years, healthcare organizations have finally embraced social media as an important part of their marketing strategies. But while many doctors, hospitals, and organizations use platforms like Facebook, Instagram, and Twitter to advertise and to keep in touch, Snapchat is a new frontier for most of us. Is Snapchat the right fit […]

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Big Changes Coming to Google Ads: No More “Average Position” Metric

We often tell our healthcare marketing clients that “set it and forget it” is an awful policy when it comes to paid digital advertising. It’s so important to continue to track your ads, reallocate your budget, and test to find out what works and what doesn’t. When you advertise with Google, you have access to reporting […]

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[Podcast] The Ultimate Healthcare Brand Metric: Measuring Lifetime Value

One of my favorite conferences to attend each year is HCIC, the Healthcare Internet Conference, where I get to catch up with people and organizations that are doing incredible things in the digital healthcare space. Recently, I spoke with Ed Rafalski, the Chief Strategy and Marketing Officer at Baycare Health System, about his HCIC talk, […]

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Online Reviews and the Patient Experience [Podcast]

My team and I talk about the pervasive influence of a digital presence and online reviews for hospitals and healthcare practitioners every day. It’s always great when new research backs up our claims. Press Ganey has been leading the industry in patient experience expertise for years, and their latest report adds significantly to the discussion. […]

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3 Ways to Simplify Your Healthcare Social Media Strategy

Social media has certainly created a buzz among business owners in the last decade, and healthcare practitioners are no exception. However, factors such as how many likes or follows you get on your Facebook page do not necessarily translate into direct revenue or new patients. Employees can waste a lot of time focusing their attention […]

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