Category: Patient Experience

Doctor-Patient Relationship Building: 4 Technologies to Focus On

Last Updated on June 13, 2019 by Stewart Gandolf

Relationship building has always been an essential part of the doctor-patient dynamic. Today, however, patients hope the doctor-patient relationship will become increasingly digital. Of course, it’s just as important to meet in person as it always was. But for patients (and potential patients) with busy lives, it’s a good idea to have multiple touchpoints. And […]

4 Ways to Build Trust with Patients Online

Last Updated on June 4, 2019 by Peter Do

patient shaking hands with doctor out of trust

Trust is essential to any relationship. And it’s a key factor in maintaining relationships between doctors (and healthcare organizations) and patients. In person, building trust with patients depends on creating the best possible experience in the office and showing compassion. So how can hospitals, practices, and organizations maintain that level of trust in the digital […]

Patient Loyalty: How to Build and Maintain Relationships in the New Age of Healthcare

Last Updated on June 4, 2019 by Kathy Roy Gaughran

This week, I’m leaving my doctor’s office. I see a friendly, highly experienced nurse practitioner at my primary care physician’s office, and I trust her expertise. But I simply cannot put up with the lack of communication and scheduling issues I’ve dealt with at the office for any longer. I’m sure patient loyalty is important […]

[PODCAST] The Patient Voice: Incorporating Feedback into Your Strategies

Last Updated on October 29, 2018 by Stewart Gandolf

doctor listening to an infant patient's voice and laughing with mother

As a healthcare marketer, I strongly believe in the importance of listening to and understanding the patient voice. And today’s podcast helps guide hospitals and healthcare organizations of all sizes on how to do just that. I had the opportunity to speak with Dennis Jolley, Chief Strategy and Communications Officer & Vice President for Institutional […]

[PODCAST] The Secret to Better Care in the Changing World of Healthcare

Last Updated on June 3, 2019 by Stewart Gandolf

doctor and patient in doctor's office discussing better care

Running any healthcare organization comes with a number of challenges and obstacles. But CityMD, a large chain of urgent care centers in New York, has found a way to expand to 100+ locations without sacrificing care and compassion. In fact, as Richard Park, MD, CEO and Founder of CityMD tells me in today’s podcast, care […]

Medical Staff Training 101: Management vs. Leadership

Last Updated on May 30, 2019 by Lori Waltz

You and your team carefully screen all job candidates to make sure they’re a good fit. After a few weeks of medical staff training, your front office staff knows all about your specialty or your primary service lines, and they’re a big advocate for your practice or hospital. But if you think this is the […]

Hiring the Perfect Medical Scheduler, AKA Superstar

Last Updated on June 4, 2019 by Lori Waltz

a medical scheduler on the phone in her office

Wanted: Customer Service SUPERSTAR. It’s the first phrase that should come to mind when you’re crafting a Medical Scheduler job description. The person who answers the phone for new patients can make or break your organization. This is someone with the power to convert every new patient who calls—or to drive many of them away. […]

6 Simple Ways to Improve Patient Experience

Last Updated on June 4, 2019 by Stewart Gandolf

doctor showing compassion for patient bettering the patient experience

Patient experience is a phrase we’ve all heard countless times—especially over the last few years. But when used in a hospital or practice, the phrase can occasionally elicit eye rolls. Healthcare professionals all wish they could spend more time with patients, and they try their best. But even the little things can make a difference […]

5 Reasons Your Practice Is Losing Patients

Last Updated on June 4, 2019 by Stewart Gandolf

It costs your hospital or practice about 5 times more to obtain a new patient than to keep an existing patient within your database. That’s why patient retention matters–the overall loss of a patient’s lifetime value is not something you want to give up. So if you’re losing patients, you might be…well…losing patience. The good […]

Can You Really Reduce Patient Wait Times to Just 2 Minutes? [This Practice Did!]

Last Updated on April 30, 2018 by Carolyn Lange

When Dr. Tim Gray started Mountain View Medical Center in 1990, he was committed to providing first-rate medical care. Patients trusted Dr. Gray and his team to prioritize their health—but patient waiting times were rarely a topic of discussion. Then, Dr. Gray received a compliment that was a bit of a double-edged sword: “Appointments here […]

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