Improve and Protect Your Reputation

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Reputation Management
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Cultivate Positive Reviews with Our Reputation Management Program

Our medical practice reputation management platform is a value-add service used by many of our clients as part of an integrated marketing strategy. We provide a scalable platform that easily supports multiple locations and seamlessly integrates with more than 50 third-party online review sites.

Helping hospitals and multilocation healthcare brands generate, monitor, and respond to online reviews at scale.

Reputation management is an integral part of your marketing mix and can significantly impact patient intake volume and retention. Having a strategy in place to thoughtfully monitor and respond to reviews is essential to avoid common pitfalls, like:

  • Failing to monitor and respond to reviews in a timely manner (or at all) due to lack of awareness or adequate staffing, 
  • Sharing updates and responding to feedback on review sites without a comprehensive marketing plan to support it,
  • And responding in anger or haste to negative reviews.
Avoid these common pitfalls and improve your online reputation with Healthcare Success.
Generate Reviews
Drive more business and increase patient trust with social proof.
Monitor Reviews
Address issues quickly and provide top-notch customer service.
Respond to Reviews
Attract new customers with thoughtful responses and boost retention rates.
If you already have a platform you’re happy with, our team is of course glad to support you in other ways.
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Improve Patient Relationships, Ignite Positive Word of Mouth, and Help Your Brand Market Itself

Your business relies on local search traffic for business growth. Our HIPAA-compliant hospital reputation management platform allows clients to solicit regular, periodic, or as-needed review requests across multiple platforms automatically via text, email, or one-on-one for patients in the office.

Get the online reviews and testimonials that reflect the great things patients say about you in person. In addition to our centralized, scalable ratings solicitations via text and email, our platform can help you generate high-quality reviews from patients in your office using products like QR codes, business cards, posters, iPads, or kiosks.

We also provide automated alerts for negative and neutral feedback, allowing you to quickly intercept negative reviews and minimize the risk of them ending up on your website or third-party review sites.

94%
94% of healthcare patients use online reviews as the first step in researching physicians and hospitals
48%
48% of consumers won’t look twice at a business with less than 4-stars.
Top5
Online reviews are among the top 5 most significant parameters that determine overall search engine rank.
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How Our Reputation Management Platform Works

We use a proactive, automated process to capture patient feedback and generate positive reviews for your hospital or practice website, and other third-party review sites.

Patients will leave a review for a doctor when asked.

With our easy-to-use, automated healthcare reputation management platform, hospitals, and other healthcare providers can quickly engage with happy patients and ask them to leave a review of their recent experience.

Implementation is easy and we provide all of the digital marketing tools and marketing services you need to improve and protect your healthcare reputation management.

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Struggling With a Bad Reputation?

Contact us for an exploratory conversation to see whether we can help restore your reputation with our medical practice reputation management platform, SEO, social media, or staff training programs. We can also refer you to one of our partners who specialize in resolving deep or complicated brand reputation issues.

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