In this Guest Post, thought leader and Pediatric Rheumatologist Dr. Paul Rosen envisions the disruptive transformations—mostly for the better—when healthcare inevitably embraces the transparency and data-sharing that have transformed other industries. In their new book Zillow Talk: The New Rules of Real Estate, Zillow CEO Spencer Rascoff and Zillow chief economist Stan Humphries describe the […]
Shortened Name Highlight’s Agency’s Record of Growing Healthcare Businesses Irvine, CA – March, 2015 – As the world of healthcare is ever-changing, Healthcare Success is changing with it and announcing its new name: Healthcare Success, a slightly shortened name that is emblematic of the company’s achievements in growing medical businesses. “Shortening our name just made sense. Our […]
Regular publishing—producing content for a website, blog, social media and other digital platforms—creates an online presence. But your effectiveness quotient jumps into overdrive when readers share your material with others. Not everything hits the gold standard of “going viral,” but experienced hospital and healthcare marketers appreciate the value of shared digital content. High quality and […]
Well… we’re not advocating anything inappropriate here, but from time to time we bump into some clever hospital and healthcare marketing ideas that are worth sharing. One or more of the following engaging concepts could be an idea springboard or adapted for use by others. Comedy Show Benefits Children’s Hospital: A tip of the hat […]
Sadly, this tale is true. Hopefully, there’s a lesson to be learned and doctors and healthcare marketing professionals can be on guard. Here’s the story (and how to avoid being fleeced by a sleazy “marketing person.”) We’ve disguised the particulars, but this real-world case vividly illustrates the definition of “fleeced,” which is: “to obtain a […]
Online marketing is a primary tool for doctors, medical practices and hospitals to reach new patients. And the pervasive availability of the Internet has propelled healthcare consumers—patients, prospective patients, friends and family—to a new level of awareness and empowerment. The thing is…Internet marketing has become increasingly competitive and technically challenging. A simple website, with a […]
The Internet has become healthcare’s front door. And your Search Engine Optimization (SEO) and medical content had better be first class because Google is shuffling the results deck. Google took notice of the big connection between online searches and health, and you’ll soon find medical content in Knowledge Graph enhanced search results. (If the label’s […]
Healthcare’s harsh business reality is that no one can afford to underestimate or ignore the competition today. Download this free report: How to Win Patients Despite Intense Competition. With the upheavals of healthcare reform, the once-upon-a-time” story of quiet camaraderie among provider practices has become an unprecedented competitive revolution. The lingering legacy, however, is that many […]
[Marketing Minute Video Series] Healthcare Success Marketing Communications Manager Stephen Gregg, MBA, talks with CEO and Creative Director Stewart Gandolf. Introducing a new doctor in the practice by way of a notice to the media? Medical practices, groups and hospitals love to spotlight their doctors. But they often miss the boat with a “news release” […]
Here’s a brief but important staff training lesson: Don’t let office efficiency overpower patient experience. Without considerable care, the negative consequences can have an enduring—and unwanted—downside. We encounter this often as we work with doctor’s offices around the country. On the surface the office appears to be well managed and highly efficient. The office manager […]
There’s a bridge of sorts in nearly every doctor-patient encounter. On one side, the physician’s knowledge, training and experience reveals an answer to the patient’s need. But there are many situations where the patient needs to accept the solution—cross over the bridge—and embrace the recommendations for their care. Patients don’t “buy” treatments, medicine or procedures. The one and […]
[Video Interview] In our continuing series of conversations with industry leaders, Healthcare Success CEO Stewart Gandolf talks with Mark Tager, MD who is the CEO of San Diego-based ChangeWell, Inc. Dr. Tager is the author of Total Engagement: The Healthcare Practitioner’s Guide to Heal Yourself, Your Patients and Your Practice. “One of the problems that […]
Editor Note: Geographic Information Systems—a data visualization and analysis tool—is finding useful applications in hospital and health system planning and marketing. Here's how GIS, along with predictive analytics and other data tools, is helping to shape near- and long-term marketing plans and strategies. As we move into the future of healthcare marketing, a number of […]
A curious thing about professional referrals is that nobody pays much attention until they disappear. Sometimes, what doctors don’t know about professional referrals is alarming. The analogy of a “life blood” source of business is appropriate, particularly for specialty medical practices that rely on the flow of new patients. Although referrals from other providers is central to […]
OK, I realize that professional football’s Super Bowl is behind us, and baseball's spring training remains a distant vision of warmer weather. But here’s a useful bit of insight about competition that applies to winning in healthcare marketing. Faithful followers of the Great American Pastime will recognize the term “Defensive Indifference.” It’s a slightly obscure tactic […]
People don’t associate the All-American image of Columbus, Ohio, with marketing controversy. It’s just too wholesome for that sort of thing. Right? Having completed my undergraduate studies at Ohio State University, I’m practically a native. The public impression of this heartland state capital includes visions of fresh corn-on-the-cob at the Ohio State Fair, or live […]
Is your marketing message always clear or just confused? Happy baby pictures are a staple in hospital public relations. Virtually everyone gets the warm Happy Holidays message of images of newborns tucked snuggly into red and white “stockings” at MemorialCare’s Miller Children’s & Women’s Hospital, Long Beach, CA. The images are season-appropriate and attention-getting PR […]
Are you pretending that your professional referral stream is “business as usual?” Let me tell you about an experience that just might be an abrupt wakeup call. At an oncology conference recently, I spoke with a Healthcare Success client who attended one of my keynote presentations. The topic, of course, was about effective marketing in […]
[Guest Post] Adrienne Erin is a freelance writer, designer, and subscriber to the Healthcare Success blog. Let’s face it. Some patients are more likely to post negative comments in online forums than positive ones. Additionally, negative comments can have more influence than positive comments do. These are some of the reasons that it’s imperative to […]
It seems as if every hospital in the US needs, wants or has a brand. More than a few have taken a stab at branding, but many facilities are short on experience and budget, and effectiveness suffers. Results are less than anticipated. To be fair, branding is a difficult task, and hospital branding is especially challenging […]
It's not the gadgetry, it's the data. The annual International Consumer Electronics Show—billed as the global stage for innovation—is always a big deal. The showcase has three main convention venues along the famed Las Vegas strip, several thousand exhibitors, and well over 150,000 attendees. Scanning the innovative horizon for healthcare delivery and medical marketing, CES2015 was a […]
As you might suspect, my work frequently brings me face-to-face with doctors and other healthcare professionals who want to market a medical practice. One thing I’ve observed is that, regardless of gender, successful physicians, surgeons and top-line staff invariably dress for success. Over the years, I’ve been fortunate to visit with practitioners in hospitals, group […]
I’m not about to short-change the power of Word-of-Mouth (WOM) advertising. It is still useful and effective in physician marketing, but in the digital age, it has become quite a different critter from its original form. Once upon a time (now past), every doctor’s mental book about how to market a medical practice professes that […]
Editor Note: [Conclusion of a two-part article] Stewart Gandolf, CEO of Healthcare Success, authored this article for print and online publication by Strategic Health Care Marketing. It is presented here with permission. Part One-- New Marketing: Improving Service Line Profitability -- is available here. [Part Two] In the constantly changing world of healthcare marketing, success—and […]
About the only thing that’s certain in healthcare delivery is that constant change will continue. And that, unfortunately, makes everyone’s marketing assumptions suspect. Keeping pace with a shifting landscape makes it more challenging to market a medical practice. Here are a few important-but-independent observations, factoids and tips that crossed our radar. Consider how each item—maybe all of […]
Dr. Paul Rosen thinks a lot about empathy in healthcare delivery. In his insightful and inspiring TEDx presentation, Dr. Rosen observed: “In 1915, Henry Ford took a tour of the brand new Henry Ford Hospital. When he finished his tour, he turned to the hospital administrator and said, ‘Well, I see you’ve designed the hospital […]
Editor Note: [First of a two-part article] Stewart Gandolf, CEO of Healthcare Success, authored this article for print and online publication by Strategic Health Care Marketing. It is presented here with permission. Clinical service department profitability is a constant challenge for hospitals. What’s changed, however, is just about everything else. Boosting service line profitability requires […]
There’s nothing more satisfying in medical practice marketing than a program that produces measurable results. Attracting new patients or cases is usually the intent of external marketing, but the true, quantifiable pay-back is where Return-on-Investment (ROI) is calculated in “dollars in” divided by “dollars out.” This elementary concept is frequently overlooked or neglected. It’s frustrating […]
Most hospitals and medical practices recognize that email plays an important role in nearly every marketing plan. For some, it’s a “heavy lifter” tactic that is used in support of many goals. In other situations, email supports larger strategies. We know from experience that—done correctly—email is a powerful marketing and advertising tool. Unfortunately, some plans […]
As a business owner who completed his undergraduate work at OSU—the Ohio State CFP Championship win was an inspiration to me. College football can be exciting, but Ohio State’s underdog victory over the Oregon Ducks (42-20) illustrated some important principles about success for doctors and business owners. Even if you’re a fan of Oregon, Wisconsin, […]
At an altitude of 30,000 feet, the healthcare reform objectives that link financial incentives to performance shine brightly. There are no protesting voices calling for poor outcomes, more medical errors or higher costs. Taking a playbook page from the corporate world, financial incentives and penalties are intended to drive performance improvements in healthcare delivery. But […]
Social media in general—and Facebook in particular—can be a double-edged sword. If you don’t have your finger on the pulse of any given platform or media, what’s really hot today can turn cold overnight—and vice versa. Here’s a quick update about recent Facebook changes that can sharpen your healthcare marketing plan and make wiser use […]
I recently bumped into a specialty practice that did not have a website. The Internet has become such a significant “front door” for healthcare providers and hospitals that having no online presence—nada, zip—was surprising. For this specialty practice, attracting new, self-referred patients was not a priority. “We’re already busy,” they told us. “Our appointments are […]
Editor’s Note: In our continuing series of leadership interviews, Stewart Gandolf, CEO of Healthcare Success talks with Dr. James Merlino who recently assumed a position with Press Ganey as president and chief medical officer of the strategic consulting division. At the time of this interview Dr. Merlino was the Chief Experience Officer and Associate Chief […]
More often than not, attracting new patients to your medical practice means they found you first online. And the Internet has added vocabulary words to the daily parlance of communications and marketing professionals. Get acquainted with these three timely and useful terms that are no longer reserved for tech-speak of your IT person. A mastery […]
Kylie Ladd, Healthcare Success Social Media Coordinator Social media tools—Facebook, Twitter, YouTube, LinkedIn and many others—are constantly evolving and have become important components in healthcare marketing plans. It seems that social media is everywhere in today’s culture and shows zero signs of slowing down. Not surprisingly, 41 percent of people surveyed say that social media would […]
Competition in hospital and healthcare marketing—already a nightmare in many market areas—has a new player. And you probably didn’t see this one coming. Previously, we alerted readers to how big box retailers, CVS, Walgreens, and other health-related brands are repositioning themselves to carve out a larger and more active role in health care delivery. Now—seemingly […]
Not long ago a colleague of mine met separately with two different doctors about the continuing sciatica pain they were experiencing. The first doctor quickly produced a ready-made patient instruction sheet, commenting (every-so-briefly) about the benefits of weight loss, diet and exercise. (It was a minimalist “do-this-and-call-me” message that had no sticking power, and the message all […]
Much has changed in the couple of decades since Al Ries and Jack Trout—both highly respected marketing strategists—published The 22 Immutable Laws of Marketing. At the time, most hospitals didn’t have “branding” in their vocabulary, less than 10,000 websites existed on the still-emerging Internet, medical practices didn’t have a “marketing person,” and social media had […]
Virtually all US hospitals now have a social media presence, with widespread adoption having increased significantly in the past few years. But a recent study suggests that hospitals are continuing to search how best to realize a meaningful purpose and payoff from social media (SM). “This dramatic increase in social media use may show the […]
A while back, before traces of autumn appeared in the forecast, most marketing pros at hospitals and group medical practices were tying a bow around their marketing strategy for the still-distant New Year. Healthcare providers have Internet Marketing near the top of the list. The Internet has become your new front door, and it commands […]
Mastery of effective communications skills in a busy medical practice is not limited to doctor-patient interaction. After all, only a fraction of the patient’s time in a typical office visit is with the provider. And the majority of their time is with…everyone else. Verbal communications skills are particularly vital to every face-to-face encounter. Virtually everyone in […]
Perhaps the most powerful tool in your hospital marketing plan is video. The creative and production costs are often low, and there are usually several options for placement where viewer interest is high. Moreover, video is a flexible and multitalented communications tool. Above and beyond the task of attracting new patients, video has the versatility of […]
This idea is funny because it’s so painfully true: “The best place to hide a dead body is page two of Google search results.” Actually, it’s not so funny. Marketing professionals recognize that most consumers who search for hospitals, doctors and health care information begin with the Internet. It has become a universal digital front […]
Almost by definition, doctors are leaders. And successful doctors are also thought leaders. We are fortunate in our work with hospitals and medical practices to know many leaders, thought leaders and influential thought leaders among the ranks of professionals. More than a few in this group are good clients. And, I’m pleased to say, many […]
We see this all the time and it drives us nuts. Hospital executives and doctors—people who are experts in their own profession—don’t have a good test for qualifying outside marketing help. And without a guide, would-be “marketers,” with limited real-world experience and knowledge, are hired for the wrong reasons. This is the first in a series […]
Clear trends in physician reviews and consumer purchase decision patterns have emerged for healthcare marketing professionals. A physician’s online presence may soon become a necessity to attract and retain patients, according to practice management research group Software Advice's 2014 survey of over 4,600 US healthcare consumers. But, compared to the previous year’s survey, the trend […]
Computers rely on software. But healthcare marketing is about the user (human) experience, and an accurate assessment shouldn't rely on software alone. Here’s how to avoid a common pothole, and how to leverage your best available tools. Software helps manage the complexity of healthcare marketing. The multi-faceted mission for hospitals, group practices and other provider organizations would […]
The Internet is video-rich. By some estimates, half of all the traffic online is in video format. And, healthcare marketing is increasingly embracing video as a means to effectively and efficiently tell its story. At nearly every point along the medical delivery continuum, hospitals, service lines and doctors’ offices can take advantage of the proliferation […]
Recent surveys have refined the profile of “Generation Y” and some of the things that healthcare marketing professionals should recognize about reaching the sometimes-elusive, and loosely defined, Millennial Generation include: “Gen-Y” is a large and desirable demographic slice that holds an important position in nearly every savvy marketing plan; Physical health and happiness is important, […]
