Public Service Announcements: 7 Ways to Leverage Healthcare PSAs

By Kathy Roy Gaughran
Senior Marketing Strategist

Male nurse giving a public service announcement through a megaphone

Hospitals, as well as some medical practices, can use public service announcements (PSAs) to communicate “messages in the public interest.” The good new and the bad news about creating a public service announcement is that it’s free. Well…that is to say, it’s nearly free.

There’s no charge for any broadcast time or print ad space, which can be a big slice of a paid advertising budget. There is at least a modest cost to create, duplicate and distribute the community-service messages.

Unlike paid advertising, the PSA tradeoff means you have virtually no control of the schedule. The time, frequency and/or duration of your announcement are at the complete discretion of the media. Plus, your public service announcement has to be just that: not a thinly veiled ad.

So… exactly how do you put together a public service advertising campaign that’s actually effective?

Here are some of the top tips to leverage a public service announcement (PSA) for greatest impact:

Deliver precisely what each media outlet wants. Each media outlet—broadcast or print—has someone responsible for public service. Make a personal contact and create your materials in exactly the form and format that the media specifies and uses most frequently for their audience.

Involve media people and get them onboard. Advise your media contacts about important public service campaigns—let’s say a major annual event. Ask for their support and extra emphasis for PSA messages for the limited-time campaign period.

Good-to-great creative materials win more exposure. Broadcast and print media outlets will favor—and give more exposure to—good quality, professionally prepared public service material. Consequently, it is important to avoid poorly produced material, as well as controversial topics or issues.

You’re not the only rodeo in town. Competition for public service time/space is tough. You may not be going head-to-head with another hospital, but other non-profit organizations are asking for the media’s attention and “free” availability.

Focus your public service message. A PSA campaign may include both radio and TV announcement, in various lengths, and print ads in various sizes. Regardless of the various forms, format and length, have a consistent message and call to action. Therefore, make your your message memorable, brief and to the point.

Be prepared to track. The media may not provide a schedule or performance report as they do for paid advertising. Incorporating a tracking method, such as a phone number, can help monitor PSA performance.

Tap into other (no cost) options. In addition to public service announcements, broadcast stations often have other options. These might include: public affairs programs, which are longer form, interview or discussion programs; or feature news segments by special community focus reporters, for example.

Bonus ideas…

Use the communications channels that you already own. Post your public service announcement information on your website, blog, Facebook page, YouTube Channel, etc. Remember, your healthcare marketing PSA campaign efforts can be a great asset to your larger publicity campaign.

Kathy Gaughran

Kathy Roy Gaughran
Kathy Roy Gaughran
Senior Marketing Strategist at Healthcare Success
In her career, Kathy has helped over 4,000 clients all over North America achieve their growth goals. As an award-winning strategic marketing planner, Kathy has been involved in both the high-level strategies required for long-term sustainability, plus the tactical execution used to accomplish the day-to-day successes. Kathy’s clients include practices with annual revenues well over $10 million and with annual marketing budgets up to $900,000. In addition, Kathy is an accomplished speaker, appearing at countless national, local and state healthcare associations. Kathy is a member of the American Marketing Association and The Direct Marketing Association.



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