High-Touch Technology Enhances Patient Satisfaction and Hospital Public Relations

The personal touches that define individual ‘patient satisfaction’ often include comfort and convenience. And in that respect, the new personal access, multi-media terminals at St. Joseph’s General Hospital on Vancouver Island are on par with many fine hotels. Plus it’s a great opportunity for hospital public relations.

Picture this. You’re a patient or family member at historic St. Joseph’s in Comox, BC. And at all the acute-care beds, as well as in waiting rooms, cafeterias, lounges and dialysis rooms, you find a touch-pad personal access terminal. (A total of 160 terminals.)

Look closer; it’s a complete entertainment and communications package. Each device delivers television, Internet, movies and games, telephone, nurse call button, user satisfaction survey, and an option for ordering food from a menu based on the patient’s needs. (Future uses could add access to an individual's health records.)

The hospital’s upgraded system was installed under a revenue sharing arrangement with a regional firm that hopes to sell advertising space in the system. Founded in 1913 by the Sisters of St. Joseph of Toronto, St. Joseph’s General Hospital is owned by the Bishop of Victoria and managed by a local Volunteer Board, and provides ambulatory, inpatient and residential healthcare services for Vancouver Island’s Comox Valley.

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