Reimagining Ambulatory Care at Kaiser Permanente

By Stewart Gandolf
Chief Executive Officer

[SHSMD15 Podcast Series] Healthcare Success is pleased to present our continuing series of conversations with industry thought leaders who will be speaking at the 2015 Conference of the Society for Healthcare Strategy & Market Development of the American Hospital Association, #SHSMD15.

Healthcare delivery is changing rapidly, and with a dynamic backdrop as the stage, Kaiser Permanente’s Southern California region (KPSC) has seized the opportunity to rethink how it delivers care, specifically relating to patient experience and affordability.

Healthcare Success Business Development Director Lauren Henss, and CEO Stewart Gandolf talk with Jodie Lesh, Senior Vice President of Strategic Planning and New Ventures, about her SHSMD15 presentation: Reimagining Ambulatory Care at Kaiser Permanente.

Our podcast today provides a preview of Kaiser Permanente’s Project RAD—Reimagining Ambulatory Design—a forward-thinking vision of how and where healthcare will be delivered in the future; how technology will be leveraged; and how people will be engaged in their own care.

The ideas and concepts in Jodie’s future-look-ahead—and an entirely new system for integrated outpatient delivery—include:

  • First, listening to, and being guided by, the Voice of the Customer
  • How to find better ways to connect with people and their aspirations for better health
  • Contending with the fact that actual medical care is only a small segment people’s health
  • How new technology will be adopted in the care delivery process
  • How to garner inspiration from other industries
  • Creating a better product for the future definition of health and healthy living


With a deeply rooted history of innovation and a commitment to improve the health of members, Kaiser Permanente is in the early stages of implementing new and better ways to deliver ambulatory care.

Attend Jodie Lesh’s presentation, Reimagining Ambulatory Care at Kaiser Permanente, at the 2015 Connections conference of the Society for Healthcare Strategy & Market Development of the American Hospital Association. Her talk will be Monday, October 12, at 10:45 AM.

MORE TALKS in our continuing series with thought leaders are available on this page of recent interview/podcast posts from Healthcare Success.  

Healthcare Success is a full-service healthcare marketing company serving a national clientele of hospitals and outpatient clinics. Please connect with us at 2015 SHSMD Connections, October 11-14, Washington Marriott Wardman Park, Washington, DC. Healthcare Success is exhibiting at booth #122.

Listen to other podcasts from SHSMD 2015 session speakers:

Stewart Gandolf
Chief Executive Officer at Healthcare Success
Stewart Gandolf, MBA, is Chief Executive Officer of Healthcare Success, one of the nation's leading healthcare and digital marketing agencies. Over the past 20 years, Stewart has marketed and consulted for over 1,000 healthcare clients, ranging from practices and hospitals to multi-billion dollar corporations. A frequent speaker, Stewart has shared his expertise at over 200 venues nationwide. As an author and expert resource, Stewart has also written for many leading industry publications, including the 21,000 subscriber Healthcare Success Insight blog. Stewart also co-authored, "Cash-Pay Healthcare: Start, Grow & Perfect Your Cash-Pay Healthcare Business." Stewart began his career with leading advertising agencies, including J. Walter Thompson, where he marketed Fortune 500 clients such as Wells Fargo and Bally's Total Fitness.



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