<br />
<b>Warning</b>:  Trying to access array offset on value of type null in <b>/nas/content/live/hs2022/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(122) : eval()'d code</b> on line <b>59</b><br />

Don't Let the Treatment Get Ahead of the Diagnosis

By Stewart Gandolf, Chief Executive Officer

success formula infographicThe first four diagnostic questions to ask before you take a marketing leap...

Imagine this happening in your office... A new patient presents himself and announces that he needs a broad-spectrum antibiotic.

How's that again? Yes -- could you please write the prescription so he can be on his way? And thank you very much.

We don't know a single practitioner who would reach for the Rx pad or seriously consider this patient's request without a health history, exam, symptoms, test, procedures or whatever else is professionally appropriate to a well-considered medical diagnosis.

Hold that thought.

As we talk to professional practices around the nation, at least once a week someone will call and tell us they "need a flyer" or they "want a newspaper ad" or something else intended to grow the business. Our concern, of course, is that the "treatment" may be getting ahead of a proper "diagnosis"-marketing-wise. And when we ask questions, that is often the case.

The first four questions to ask

In marketing-successful marketing programs, that is-it is important not to presume to know the solution before you carefully walk through some key questions. So don't jump ahead. Invest the time to ask questions, understand the problem and get a clear and unbiased perspective on where you are and what you need to do to achieve your business development goals. Here are the first four things to decide.

1. What is the goal?
Begin with the end in mind: What is the quantified outcome? Goals are best expressed in specific amounts, such as increased revenue dollars or a number of new patients or cases.

The terms GOAL, STRATEGY and TACTIC are sometimes incorrectly used interchangeably. A goal is the big picture expressed as a number. A strategy or strategies are the ways the goal will be achieved. And tactics are the tools that achieve the strategies. So if someone feels they need a new tactical tool of any kind, it should be because it specifically supports one or more strategy that achieves the goal. Define the goal first, then decide strategy, then tactical tool-in that order.

2. What is the likely Return-on-Investment (ROI)?
Because marketing generates revenue (not an expense), elements of a marketing plan produce a measurable ROI-provided, of course, that you are tracking results daily. Can you predict or estimate the ROI as part of the plan. HINT: overall the goal is to have about a 4:1 Return-on-Investment. Tactics individually or collectively need to generate a positive ROI.

3. Am I sticking to my marketing plan?
Sometimes a practice will loose marketing focus. Perhaps the competition is advertising via skywriting, and they will be tempted to answer with a skywriting campaign of its own...and not part of the plan. Stick with the plan with appropriate adjustments, not impulsive add-ons.

4. Don't have a plan?
If you don't have a well-considered, evidence-based marketing plan, you can skip questions 1, 2 and 3. Get a professional plan first. The selection of any tactic without the context of a (goals, strategies, tactics) plan is an open-ended risk and quite possibly a wasteful mistake.

If you need help with these questions, please call us. We don't do skywriting, but we can help with the marketing diagnostics.

Book cover for The 7 Deadly Sins of Healthcare Marketing
The 7 Deadly Sins of Healthcare Marketing Free E-book and Newsletter

Marketing a healthcare organization can be challenging - even painful if you don't approach it with the right knowledge, tools, and guidance. By reading about mistakes and lessons others have learned the hard way, you can boost your marketing effectiveness and take a shortcut to success. Discover how to avoid these "Seven Deadly Sins". Plus, join over 30,000 of your fellow healthcare providers with a free subscription to our Insight Newsletter.

Get it Now
© 2022 Healthcare Success, LLC. All rights RESERVED.