TxtMsg to Hospital Marketing & Advertising Execs: Take Two Apps and Call Me in the Morning

By Stewart Gandolf
Chief Executive Officer


Think Mobile Marketing

The trend for hospital marketing and advertising professionals is increasingly: “think mobile.” It’s a message that’s reinforced with the introduction next week of an online “app store” by the Greater New York Hospital Association (GNYHA).

The first-ever mobile application store by and for healthcare professionals—doctors health care executives, nurses and other medical providers—launches in November and build-out over the following months. The increasing availability and use of apps and smartphones has grown quickly among both the medical provider public and the general (patient) public.

One survey suggests that 60 percent of doctors in the US have a smartphone. Other research concludes that 17 percent of US adults used a smartphone as of last year. Intuitively these numbers seem low, but the adoption curve is definately on the up-swing.

On the provider side, smartphones and medical-related apps are useful for a range of purposes including medical reference, e-prescribing, electronic medical records systems and efficient communications among professionals. The GNYHA app service—named Happtique—is intended “to meet the specific needs of health care professionals…[providing a] one-stop shop offering health care and medical-related apps (or “Happlications”) for Android, BlackBerry, iOS, and Windows Mobile platforms.

“Our goal is to make it easy to find Happs that improve the quality, accessibility, and cost of care. In some instances, Happs will be offered at reduced rates. We will also provide discount pricing on bulk purchases based on our ability to negotiate pre-determined high-volume rates with developers,” according to GNYHA.

Hospitals and healthcare providers are also aware that the patient-public is progressively more mobile and wireless. As one example, the Southern Regional Health System (Riverdale, GA) provides a mobile-friendly version of their website. More than five percent of their website traffic is now from mobile visitors.

In addition to mobile-specific sites, the implications for mobile-minded hospital and healthcare marketing executives include audience specific messaging, geotargeted mobile advertising, more immediate news and public relations, and custom smartphone applications.

Stewart Gandolf
Chief Executive Officer at Healthcare Success
Stewart Gandolf, MBA, is Chief Executive Officer of Healthcare Success, one of the nation's leading healthcare and digital marketing agencies. Over the past 20 years, Stewart has marketed and consulted for over 1,000 healthcare clients, ranging from practices and hospitals to multi-billion dollar corporations. A frequent speaker, Stewart has shared his expertise at over 200 venues nationwide. As an author and expert resource, Stewart has also written for many leading industry publications, including the 21,000 subscriber Healthcare Success Insight blog. Stewart also co-authored, "Cash-Pay Healthcare: Start, Grow & Perfect Your Cash-Pay Healthcare Business." Stewart began his career with leading advertising agencies, including J. Walter Thompson, where he marketed Fortune 500 clients such as Wells Fargo and Bally's Total Fitness.



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