Las Vegas, NV Encore At Wynn Register Now for November 15 - 16, 2019 Attend Our 2-Day Healthcare Marketing Seminar and Discover the Best Practices in Attracting New Patients When you attend our marketing seminar, you will not only learn what works to attract patients — and what doesn’t. You’ll also receive expert guidance from one of America’s leading healthcare marketing experts. Better still, because we cap attendance, your meeting will be interactive, relevant, fun, stimulating and highly productive. Your seminar leaders have marketed thousands of hospitals and practices over the past 20 years. And because our marketing philosophy is 100% about delivering a positive return-on-investment (ROI), we track all of our clients’ marketing campaigns. No academic theory here. Instead, we’ll share strategies that are proven to work in the real world. You’ll be amazed by the amount of useful, practical information you receive in just two days. Market scientifically to improve your results. 1. Ethically attract high-reimbursement cases 2. Fight back against aggressive competition 3. Win at digital marketing 4. Multiply doctor referrals 5. Build your reputation, online and off 6. Grow your number of new patients 7. Support new locations, providers or technologies 8. Multiply patient referrals 9. Increase revenues consistently Discover hundreds of proven patient acquisition strategies, including: Digital marketing Doctor-referral systems Social Media Offline advertising Community marketing Publicity (free press) Branding View Agenda AGENDA: Friday Morning 8:00AM TO 12:15PM Scientific Marketing Principles Utilize marketing to survive and thrive despite the revolutionary changes in healthcare. How to grow profits, revenues and patient counts despite our uncertain economic and political environment. Obamacare Population management Lackluster economy High-deductible insurance plans Consolidation among health systems, insurers, hospitals, “super groups” and independent practices The remarkable rise of competition in healthcare Marketing strategies to attract the cases you want. Discover which 20% of activities will result in 80% of your profits The 6 marketing strategies you must master How to market tastefully and effectively – without looking needy, cheesy, sleazy or greedy How to avoid wasting marketing dollars or risking your reputation How to ethically attract the cases you want most How to dominate your market, despite aggressive competition Invest wisely with the Scientific Method of Marketing™. Learn from the experience of others before you Design a “best-practices” marketing plan to attract new patients Implement marketing strategies and tactics effectively Measure results, including return-on-investment (ROI) “Double-down” on winning strategies! Patient Behavior: Online Marketing Session 1 How the Internet has changed patient behavior… forever. Internet usage trends Mobile trends Patient due diligence Changes in consumer behavior and expectations The rise of online reviews “I want it now!” Compete to Win How to compete effectively in our brave new world. Why psychographics and demographics are critical… and where to get the marketing research you need Creating a “product” that patients want to buy How to package your services effectively How to create physical facilities appropriate for your marketplace Create locations appropriate for your market demographics How to appease the critical eye of the consumer Secrets to successful pricing How to determine the right marketing budget. Why marketing is a revenue center, not a cost center Setting appropriate goals Alternative budgeting methods How to establish a realistic budget for your goals and competitive situation Branding Build your reputation or “brand.” Build or maintain your reputation as a recognized leader in your chosen city or niche How to stand out from the pack in a positive way How to integrate your larger vision into your brand… and then get everyone onboard internally What a brand really is… and why you need one How to create an effective logo How to come up with a positioning statement that clearly and powerfully answers the question “why you?” Branding standards and guides Traits of successful brochures and collateral How to target upscale patients How to make your new brand consistent with every impression patients and doctors get from you Mold your brand based on your strengths, weaknesses, opportunities and threats Inspiring case studies you’ll want to emulate Data-Driven Marketing How to track the sources of your new patients and determine return-on-investment (ROI). Today’s powerful call-tracking technology Keep staff on-track via call recordings Website conversions Back-up scripting techniques How to calculate (or estimate) your ROI The mathematics of profitable marketing Data-driven dashboards View Friday Afternoon Agenda >> AGENDA: Friday Afternoon 1:30PM TO 5:30PM Websites: Online Marketing Session 2 Successful Website Traits Internet “mega trends” Traits of successful — and unsuccessful — websites Why many healthcare websites are “beautiful failures” Prioritizing your objectives Secrets to getting prospective patients to call you Website features that doctors resist but patients love Content Management System (CMS) basics How to make your website relevant to different audiences (e.g., referring providers, patients, family members, etc.) How to evaluate different website vendors — and price points When you should run from a prospective website developer Mobile responsiveness Inspiring website examples Patient Experience Great marketing begins with creating the right patient experience. The “retail-ization” of healthcare Patient expectations and empowerment in the 21st century How to look at everything from the patient’s point of view How to turn patients into raving fans How to make patients feel loved so that they stay and refer Which internal systems create patient loyalty… and which cause them to defect? Why staff is so vital to your success — and how to deal with those who don’t “get it” Leadership’s role Team members’ responsibility Website Video: Online Marketing Session 3 Website Video: Your secret weapon. The role of video in getting found online Why patients LOVE video Secrets to success Types of website videos Meet the doctor(s) “What to expect” Facility tours Patient testimonials SEO videos Instructional Internal Marketing How to convert phone inquiries into first appointments. Why most practices and hospitals do such a terrible job with phone calls Why your front desk is probably costing you a fortune, even if your people are friendly and helpful! How to set your team up to win! Should you create a call center? What about answering services? Discover the number-one priority for new-patient calls What are the elements of a good phone script? How to handle objections? This eye-opening section is so vital that it could change the future of your business Internal Marketing (continued) Make technology your “secret weapon” for success. Automated recall programs Patient surveys Patient eNewsletters Portals for email and calendaring Customer Relationship Management (CRM) Systems Marketing automation Big Data Create effective marketing systems that grow patient referrals. How to get patients to refer more often Create “patient ambassadors” who refer to you in droves How to triple the number of your favorite cases, at nearly zero cost How to reactivate patients who have left you How to use “one-minute messages” to promote your favorite services, with no pressure Learn which in-office promotions work and which to avoid Case-presentation techniques. Magic questions that get patients to open up How to deal with varying behavior styles Getting the right person for the job Ethical sales techniques that get patients to say yes to your recommendations Social Media and Online Reviews: Online Marketing Session 4 How to build positive (and mitigate negative) patient reviews Identify critical rating sites Handle libelous or inaccurate reviews Dominate search engine results Encourage happy patients to post online How online reputation impacts your search engine visibility Build your reputation through positive Social Media. Which Social Media platforms are right for you? Facebook, Twitter, LinkedIn, YouTube, Pinterest, Instagram, others? How to create an appropriate Social Media policy Should you allow patients to post? How various Social Media impact your search engine visibility View Saturday Morning Agenda >> AGENDA: Saturday Morning 8:00AM TO 12:15PM SEO: Online Marketing Session 5 Search Engine Optimization (SEO). How to get found “organically” by prospective patients Keyword strategy Secrets to local SEO Which SEO techniques must be incorporated into your website from the start? Which “off-site” SEO techniques are vital to your success? Why “content, content, content” is your new mantra What are the “dirty little secrets” of search-engine optimization and web design? The secret to effective blogging Adapt to Google’s recent algorithm changes — or else How to earn your way to #1 — and stay there “White hat” SEO versus “black hat” SEO Grow Doctor Referrals Doctor referrals are the lifeblood for most hospitals and practices. We show you how to increase your inbound flow. How to become one of the 20% of providers who win 80% of doctor referrals How to protect your referral base from competitors What to do if key partners or staff have defected to a competitor How to attract the cases you want most How to generate more professional referrals without looking (or feeling) needy, greedy, sleazy or cheesy How to support a new associate or partner How to reward your most important referral sources How to make gift-giving both ethical and more effective Should you host educational events? How? How to ask for referrals from other doctors without begging or looking like a salesman What are common referral faux pas, and how do you avoid them? What to do if their staff doesn’t like your staff… or you Which entertainment strategies are appropriate for you? What to do if you or your office “dropped the ball” and referrers have stopped referring to you Should you hire a marketing person? If so, what should you look for? (Hint: there are about 100 definitions of what a marketing person is and does.) Internet Advertising: Online Marketing Session 6 Profitable online advertising. How to target people who are actively searching online for the services you provide How to show up at the top of Google, immediately Competition online is fierce. How do you win the Pay-Per-Click wars? Which metrics matter the most, and why? Create “display ads” that show up only in the geographical areas that you choose — for people you want to target How to create landing pages that generate phone calls How to test online advertising to see if it is the right strategy for you Additional advertising opportunities like Facebook, ZocDoc, Healthgrades, Vitals, Yelp, directories and others Traditional (Offline) Advertising Attract high-reimbursement patients through ethical external marketing. Discover the secrets to external marketing programs that profitably produce new patients month after month Which creative approaches yield patient inquiries? What about seasonality? What are the secrets to buying media profitably? Which external marketing strategy yields the number-one return on investment? Why TV is the “big gorilla” at generating calls When should you use radio advertising? Are magazines and newspapers right for you? Are the yellow pages completely dead? What about postcards and more advanced forms of direct mail? Public Relations How to get “free press” (publicity) How to win over skeptical reporters What are the elements of an effective press release? Crisis management: what to do when things go terribly wrong Community events Health fairs B2B Strategies (Time permitting, if relevant to the group) Business-to-business marketing Attract specific employers with specific insurances Attract referrals from attorneys Cross-promote with other businesses Next Steps Your dream business starts NOW How you can “herd cats” to get your goals accomplished Why marketing by committee will kill your results How to begin executing immediately How to hire good marketing and creative talent Inspiring success stories you can learn from End Time Saturday 12:30 PM Who should attend? This seminar is appropriate for principals (executives and doctors) from hospitals, practices and other healthcare organizations. Employed staff may also attend. Because our agenda includes proprietary strategies, consultants and marketing agencies may not attend without prior written approval. If you are unsure if the meeting would be appropriate for you, call 800-656-0907, and we’ll give you an honest assessment. Speakers Your leaders may include one or more of the following: Stewart Gandolf, MBA, CEO and Creative Director Over the past 20 years, Stewart has personally marketed and consulted with more than 1,500 healthcare clients, including private practices, hospitals and corporations. Stewart also co-founded and leads Healthcare Success, one of America’s leading healthcare and Internet marketing firms. He has spoken at more than 200 venues, including the Cleveland Clinic Patient Experience Summit, American Academy of Ophthalmology, American College of Prosthodontists, American Academy of Orthopaedic Executives, American Academy of Facial Plastic & Reconstructive Surgery, California Dental Assocation and many others. A frequent author, Stewart is also often cited by the public and professional press, including the Wall Street Journal, Medical Economics and the American Medical Association. Kathy Gaughran, Senior Marketing Strategist In her career, Kathy has helped over 4,000 clients all over North America achieve their growth goals. As an award-winning strategic marketing planner, Kathy has been involved in both the high level strategies required for long-term sustainability, plus the tactical execution used to accomplish the day-to-day successes. Kathy’s clients include practices with annual revenues well over $10 million and with annual marketing budgets up to $900,000. In addition, Kathy is an accomplished speaker, appearing at countless national, local and state healthcare associations. Kathy is a member of the American Marketing Association and The Direct Marketing Association. Raheim Bundle, Director of Paid Digital Strategies Raheim directs campaign strategy, setup, optimization, A/B testing and bid management for all of Healthcare Success’ client online advertising campaigns. The leader of our online marketing and advertising department, Raheim also oversees our firm’s partnership with Google. He is committed to driving quality traffic to clients’ websites and increasing new patients via effective paid online advertising practices. Prior to joining Healthcare Success, Raheim worked for several leading Internet marketing firms. He is also a former US Marine. Peter Do, Marketing Strategist Having worked in related business fields for over a decade, Peter brings a strong online marketing background to Healthcare Success. His responsibilities for the company include strategic marketing planning, practice consulting and establishing new client relationships. National Speaker and frequent author on the topic of Healthcare specific marketing with a focus on Digital Advertising. A lifelong resident of Southern California, Peter moved up to the San Francisco Bay Area and studied Environmental Law and Public Policy at the University of California, Berkeley, before returning to Orange County where he currently resides. What People Are Saying “Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.” – Jonathan Calure, MD, Maryland Vein Professionals "Thank you Healthcare Success for being our partner in this competitive healthcare landscape! I now feel like we are competing." -Jason Boyd, MD, Southeastern Medical Oncology Center “We hired HS to give us valuable strategic insight and direction on increasing our patient volume and becoming THE place to go to for orthopaedics in central Illinois. Your team of talented strategic planners, copywriters, web designers, media buyers, trainers, and project managers all brought their individual talents together to create a plan that was going to work best for our company and help us thrive. Dealing with your writer/account manager on various components of this campaign has been a pleasure. He is timely, efficient, and keeps the ball rolling. He’s very good at keeping everyone involved in the loop of progress, changes, and recommendations. We fell in love with our new marketing brochure – we are so excited to watch our practice grow with the help and partnership of HS.” – Amy L. Rodek, M.A., C.C.P., Director of Marketing & Communications, Orthopedic Center of Illinois “A very in-depth seminar. The speakers were amazing. They touched on items I wouldn’t have even thought of. To gain knowledge and educate yourself in Healthcare Marketing you must attend this seminar.” – Christie Knowles “Healthcare Success has worked with my Orthopaedic/ Sports Medicine practice for the past 2 years. Their ideas have helped advance my company greatly. Our marketing materials have been universally praised as very professional and impressive.” – Marc Pietropaoli, MD “This conference remains one of the top seminars/ conferences I attend. Very knowledgeable and great resources. You should absolutely attend.” – Scott David Sims, Owensboro Dermatology “Informative and necessary information for anyone trying to grow a medical practice. A lot of great ideas that I am anxious to use.” – Jason Rowley, Practice Manager “Learned how to do a better job with my marketing strategy to my patients and to start a medical network marketing system – intelligent marketing.” – Leticia Obando, MD, Cliderma “It’s a must for any practice that wants to survive and grow in the future.” – Shahin Ghadir, MD “You guys are blowing me away with the quality, commitment and passion of your collective work!” – Dr. Mark Kim, Vein Specialist, Eterna Vein & Medical Aesthetics “Healthcare Success have proven themselves to be the most qualified experts in marketing and growing physicians. I attended their marketing seminar and would highly recommend it to any physician or healthcare provider who is looking to grow their bottom line. The take-home value of the information was not only outstanding but highly useful and productive. The level of sophistication they bring to a complicated topic will save you from spending your marketing dollars unwisely. We implemented the strategies we learned at the seminar immediately and have been enjoying terrific results.” – Guita Griffiths, Magna Health Systems “It was amazing how much we didn’t know. Also scary how many mistakes we are currently making.” – Brent Evetts, MD “I have had experience with good seminars and bad ones. The bad ones are the panacea for all ills and, no matter what problem you had, you were a fit for them. Then the high-pressure sales start. I got none of that.” – M.A., CEO of a five-location practice “All speakers were very effective presenters and demonstrated excellent subject knowledge and expertise. Well worth the time and cost – learned a lot.” – Paul F. Nezi, Blue Chip Surgical Center Partners “Excellent! Lots of information and ideas with a good knowledge base and experience.” – Jack DeGrado, DDS Stamford Dental Group Frequently Asked Questions Important details about our Healthcare Marketing Seminar. “Who should attend?” This seminar is appropriate for principals (executives and doctors) from hospitals, practices and other healthcare organizations. Employed staff may also attend. Because our agenda includes proprietary strategies, consultants and marketing agencies may not participate. “When should I book my trip?” Please wait until you receive your official approved confirmation from Stewart Gandolf before booking any travel. “Will food be provided?” Continental breakfast is provided both days at our live seminars. Our venues are always comfortable and upscale. “Where should I stay?” While the seminar fee does not include accommodations, we can offer room blocks to seminar attendees at a discounted rate while supplies last. “What’s the dress code?” Dress for the live seminar is business casual. “What’s the smoking policy during the seminar?” No smoking while we are in session. “What’s the cancellation and transfer policy for the live seminar?” With two or more weeks’ notice (14 days or more) prior to the seminar, you may receive one free transfer to another seminar within the same calendar year. Or receive a full refund less a $250 per-attendee administrative fee. Less than two weeks’ notice: No refunds. However, you may receive one free transfer to another seminar within the same calendar year. Additional transfers (after the first free transfer) require an administrative fee of $250 per attendee per occurrence. “What’s the live seminar experience like?” Our meetings are large enough to be dynamic but small enough to be interactive. The sessions are fast-paced and filled with useful, proven information. This seminar also offers you a fun and exciting opportunity to network and share ideas with like-minded people. Some attendees even become friends and stay in touch for years to come. Please note: because a positive, small-group dynamic is so critical, we do have a few ground rules. First, solicitation of attendees for marketing services (or anything else) is prohibited. Second, because we share many proprietary strategies, marketing firms and consultants may not attend. Finally, while it is almost never a problem, disruptive attendees will be politely excused from the remainder of the seminar without refund. “Can I receive a certificate after completing the program?” Yes, just ask. “What are our follow-up options after the seminar?” While there certainly is no obligation, we find that many attendees want to continue with a relationship that lasts long after the meeting is over. So, if you want our help after the meeting, we can certainly do that, too. (After all, no one wants to be left hanging with 100 more items on their to-do list.) In fact, our low tuition is an excellent, low-risk way for you to get to know us. At the very least, you’ll come out of our meeting far more informed and better off than you were before. The best-case scenario is that this meeting will turn out to be the beginning of a long, satisfying and profitable relationship. “Who owns the copyright?” Our live seminars and video programs are exclusively owned by Healthcare Success, LLC, and both are protected by federal copyright law. Our content may not be reproduced in any form without our written consent. Also, because many of the strategies we share are proprietary to our firm, consultants and marketing agencies may not participate. Anyone who violates these terms risks immediate dismissal from the live or video program without refund, as well as appropriate legal action. Past attendees often tell us that this meeting was the most important of their professional careers. We invite you to come and see for yourself.