Ensure up to 90% of first time callers turn into appointments with Convert Phone Inquiries into First Visits
How much money are you losing because your staff can’t make appointments?
Market research shows that 67% of new patient calls result in NO revenue because the patients never make an appointment. If your typical case size is in the $1,000 range, just one lost case per day could cost you $251,500 a year. Oftentimes, for large case values, that number translates into over $1 million.
That’s why your front desks’ phone skills are a crucial part of building your healthcare organization. Our Convert Phone Inquiries into First Visits training program will give your staff members the skills they need.
We start by mystery shopping your office to find out what your staff does right and what they are doing wrong. Then we spend an intensive day teaching them the skills they need to successfully convert up to 90% of new callers to appointments.
Plus we provide follow-up phone conferences and mystery shopping calls to reinforce what they learned. These are techniques you can’t afford not having your front desk staff using every day.
Better still, turning just a couple of additional inquires into patients will pay for the program.
To get started, or for information on Convert Phone Inquiries into First Visits, call 800-656-0907.
Here is what your Convert Phone Inquiries into First Visits program includes:
- 3 discreet, pre-session taped “New Patient Mystery Shopper” Calls and Critiques to clearly show what your staff is doing right and wrong as they enter training
- A one-day onsite training to improve phone skills, teaching techniques and scripting tips to convert a higher percentage of first-time callers to made and kept patient appointments
- Complete Industry-Leading Training Materials:
- A detailed Training Workbook for each member of your team that they can refer back to after training
- A Program Orientation Manual for you
- A Guidebook for Results Graphing and New Patient Tracking so you can follow your team’s success
- A Guide to Incentivizing Your Staff so that they will want to continue to apply what they’ve learned
- 3 follow up taped Mystery Calls and Phone-Based Coaching Sessions to ensure the program is working
- Monitoring of Your Call Tracking Account to Identify the Best and Worst Calls for the Duration of the 3 Month On-Going Support period
We’ll “shop” your practice for free, and let you know
how your staff is doing.
We’d like to introduce you to Convert Phone Inquiries into First Visits by offering to “shop’ your practice with a Free mystery call.
We’ll call your office and ask the right questions and see how your staff does in making sure we make an appointment.
Then we’ll give you a written critique that will include what your staff is doing right and where they could use some improvement. Even better, the call and critique will done by one of our professional trainers who have successfully helped with hundreds of practices across the country.
Remember, if you are one of the first three callers this week, the Mystery Shopper Call and Critique is free and without obligation; it’s our way of introducing you to this very effective program.
Call (800) 656-0907 now for details.