Topics: Rob Klein

How Are Healthcare Consumers Responding to the Coronavirus Pandemic?

June 23, 2020Last Updated on by Stewart Gandolf
Animated graphic of people with face masks on

A “new normal” is emerging in healthcare for both providers and patients. Healthcare industry leaders and medical marketing professionals constantly struggle to keep pace with changes. We all have the challenge of adjusting to pandemic demands and shifting consumer attitudes. Some questions are emerging: What do healthcare patients want and expect in a post-pandemic world? […]

Fixing Major Pain Points: State of Digital Healthcare Marketing [Podcast]

January 18, 2018Last Updated on by Stewart Gandolf
Photo of Rob Klein

[Healthcare Success Industry Leadership Podcast] Our distinguished guests today are Rob Klein, founder and CEO of Klein & Partners, and Toni Klein, co-founder and Digital Practice Lead at the respected healthcare marketing research firm. They are talking with Stewart Gandolf, CEO of Healthcare Success about the State of Digital Healthcare Marketing study by Klein & Partners […]

Hospital Branding and Name Changes: How Data Reveals Expectations [Podcast]

February 26, 2018Last Updated on by Stewart Gandolf
sign reading "Who Are You?"

[Healthcare Success Leadership Podcast] In this installment of our continuing educational series, Healthcare Success CEO Stewart Gandolf talks with Rob Klein, founder and CEO of healthcare marketing research firm Klein & Partners. A prospective name change, branding or rebranding, will dramatically impact every aspect of a hospital system…image, operation and culture. Here’s how research can provide […]

Disruptive Expectations: Healthcare’s Customer Mindset Revolution

July 31, 2017Last Updated on by Stewart Gandolf
Photo of Rob Klein

[Podcast: Part Two in a series.] Healthcare Success CEO Stewart Gandolf talks with Rob Klein, founder and CEO of healthcare marketing research firm, Klein & Partners, about how retail is learning healthcare a lot faster than healthcare is learning retail. What is the new healthcare CUSTOMER mindset? Rob Klein, our guest in this podcast, explains […]

Retail is Learning Healthcare Faster Than Healthcare is Learning Retail

November 7, 2015Last Updated on by Stewart Gandolf

[First in a series.] Rob Klein, founder and CEO of healthcare marketing research firm, Klein & Partners, inspired our headline and this series of articles. We’ll be speaking with Rob again about this topic and present our conversation as an audio podcast in the near future. Our neighborhood RiteAid store—just a couple blocks down the street, and one […]

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