Tag: reputation management software

Google’s Local Filter Changes May Have Automatically Lowered Your Ranking

June 5, 2019Last Updated on by Steven Jacobs
text reading "Local" with the letter O as a red target with arrows in the middle

Wait. Before you do anything else today, check on your listings on Google. Recent changes in the local search routine could have dramatically slammed your standing. And your listing may have just been kicked downstairs. Here’s a little insight about local filters and how to help your listing. Our regular readers know that local listings […]

Reputation Management: 3 Steps to Winning the Patient Ratings Game

June 7, 2019Last Updated on by Greg Ashbaugh
computer with text that reads "Reputation Management"

If nobody’s aware that your patients are satisfied, does it even matter? Related: 9 Essential Steps to Improve Doctor Ratings Online Yes, of course it matters — but it isn’t helping your marketing. Word-of-mouth and online review websites are the dominant resources patients use to select their doctors. Which means that in 2017, taking charge […]

Reputation Management and the Significance of Your Net Promoter Score

June 6, 2019Last Updated on by Stewart Gandolf
text on notebook reading "net promoter score"

Does anyone remember the old catchphrase: “Who loves Ya?” From TV to pop music to healthcare delivery, the challenge of effective reputation management is to quantify the patient experience. We’re all familiar with fundamental survey questions. It is the most common technique to assign a number value to a human experience. Surveys vary, but there are five […]

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