[Series Installment] Once upon a time—as all fanciful tales begin—us good common folk of the kingdom never thought to question the reputation or chivalry of noblemen or knights. Nobles had their regal robes, and knights had their armor. And, in this bygone era in healthcare’s crown estate, legions esteemed their doctors, physicians and surgeons—the much […]
Topics: physician/practice Ratings
Revenue Drain: Your Staff Can Make or Break Patient Satisfaction
The general public, the news media and hundreds of primary care and pediatric medical practices are sifting through the Consumer Reports ratings that were widely circulated this month in Massachusetts. From a healthcare marketing perspective, the Boston Business Journal was quick to point out that some of the numbers aren’t flattering. Reading between the lines, we […]
