Patient Loyalty: How to Build and Maintain Relationships in the New Age of Healthcare

June 4, 2019Last Updated on by Kathy Roy Gaughran

This week, I’m leaving my doctor’s office. I see a friendly, highly experienced nurse practitioner at my primary care physician’s office, and I trust her expertise. But I simply cannot put up with the lack of communication and scheduling issues I’ve dealt with at the office for any longer. I’m sure patient loyalty is important […]

[PODCAST] The Patient Voice: Incorporating Feedback into Your Strategies

July 8, 2020Last Updated on by Stewart Gandolf

doctor listening to an infant patient's voice and laughing with mother

As a healthcare marketer, I strongly believe in the importance of listening to and understanding the patient voice. And today’s podcast helps guide hospitals and healthcare organizations of all sizes on how to do just that. I had the opportunity to speak with Dennis Jolley, Chief Strategy and Communications Officer & Vice President for Institutional […]