Topics: patient Experience Lessons

[Podcast] The Art of Human Care

January 11, 2021Last Updated on by Stewart Gandolf
Dr. Hassan Tetteh

I recently had the pleasure of speaking with Dr. Hassan Tetteh, a US navy captain, associate professor of surgery of the uniformed services at the University of Health Sciences and adjunct faculty of Howard University College of Medicine. He was also a Robert Wood Johnson Health Policy Fellow from 2012 to 2013 and a visiting […]

From Satisfaction to Surgery: Patient Experience Lessons from Hospital Refunds

June 6, 2019Last Updated on by Kathy Roy Gaughran
patient at check-in counter

Geisinger Health System (GHS) made the news a year ago with a ground breaking commitment to patient experience. GHS was the first hospital group to offer money-back refunds on their care…and with no questions asked. The retail world provides patient experience lessons. The program is for “patients whose experiences and expectations were not met with kindness and compassion.” […]

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