Rethink Reception and Reduce Patient Waiting in Healthcare June 4, 2019Last Updated on by Lori Waltz [Part One of a two-part article about one of the top patient satisfaction complaints: long waiting times in accessing care and healthcare service delivery the doctor’s office. Here’s how to identify the problem and what to do about it.] There’s a well-considered reason that the healthcare industry is doing its best to banish the term […]