Things Your Administration Does That Might Drive Away Patients

At a recent seminar, some of our attendees joined us in a rant about the pitiful customer service endemic at so many hospitals and practices. Some examples: 1. One surgeon shared a story about the time he “went home for Christmas,” but ended up accompanying his very ill and nervous mother to the ER. A […]

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“Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.”

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– Jonathan Calure, MD

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