Topics: Customer Service

Hiring the Perfect Medical Scheduler, AKA Superstar

June 4, 2019Last Updated on by Lori Waltz
a medical scheduler on the phone in her office

Wanted: Customer Service SUPERSTAR. It’s the first phrase that should come to mind when you’re crafting a Medical Scheduler job description. The person who answers the phone for new patients can make or break your organization. This is someone with the power to convert every new patient who calls—or to drive many of them away. […]

Why Healthcare Marketing Needs Consumer Feedback More Than Ever

October 7, 2016Last Updated on by Kathy Roy Gaughran
customer feedback keys ranging from happy to sad

[Series Installment] There’s an important lesson here for healthcare marketing. It seems the retail world is increasingly hungry for consumer feedback. Here’s why doctors, hospitals and medical marketing professionals need, more than ever, to take a page from service industries, brand names and merchandisers. A reliable measure of customer satisfaction—how products or services meet or exceed […]

What Healthcare Providers Could Learn About Customer Service From My 18-Year Old Kid

August 28, 2013Last Updated on by Stewart Gandolf
Photo of Steve Smith

by Steve Smith, Healthcare Success Senior Consultant My 18-year-old son is a freshman in college. For the past four years he has held a part-time job at a local hardware store. Some days he is a cashier, but most days he helps customers on the sales floor. And in the past he has been mystery […]

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“Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.”

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