Not long ago the folks at Krames StayWell checked-in with us about how healthcare Customer Relationship Management—hospital CRM in particular—is recalibrating its mission for greater engagement and improved outcomes in an Accountable Care Organization (ACO) world. Many of the “old rules” are changing. They’re out now with an insightful report about CRM in an ACO […]
The six key elements in an effective CRM program for specialty practices and others. Healthcare is business that’s all about relationships. Every practice or organization appreciates a new patient referral, but specialty practices that depend on referrals don’t leave the process to chance or pure goodwill. The basics of a relationship program guide reps, business […]
