Frontline of Doctor Marketing: Listen to the Voice of the Patient

How to find the greater value and medical marketing opportunity in negative comments The marketing vernacular is “voice of the customer.” Either praise or complaint, it’s the most direct feedback for medical professionals, group practices or hospitals about service delivery and satisfaction. Here’s how to deal with negative comments, increase patient satisfaction, enhance your reputation […]


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“Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.”

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– Jonathan Calure, MD

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