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ICD-10 is here, and the sound business advice for the foreseeable futures is: “Conserve cash. And boost your marketing efforts for fee-for-service options.” For the next few months, medical practices are going to be wrestling with more than a few problems during the transition from ICD-9 to ICD-10. Although there’s been a long run up, […]

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It shocks me how many doctors say they want "first class" patients, but then treat these same patients (paying customers) like second class citizens. The following cautionary tale illustrates my point well.

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