Tag: book an appointment

A Good Phone Script Can’t Cure a Crappy Intake Process

June 7, 2019Last Updated on by Lori Waltz
doctor on phone

A small but familiar drama plays out in a doctor’s office. It seems that people—mainly prospective patients—are phoning the office. But, somehow, there’s a feeling that there aren’t enough new patients coming through the door. What’s wrong here? The promotional messages are doing their job…prospective patients are interested. And the front desk is armed with […]

Is Your Front Office a “Desk of Death” for New Business?

February 22, 2017Last Updated on by Stewart Gandolf
text reading "is your front office not properly trained for new business?" and image of woman smiling in office

About 90 percent of practices and healthcare organizations lose new business opportunity, and money when they answer the phone. That makes the front desk the second most critical job in any doctor’s office. Of course, the top job under your roof is that of the provider or providers. But the front desk is the vital […]

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