Angry Patients: 10 Ways To Deal With Them and Why You Definitely Should

March 15, 2017Last Updated on by Stewart Gandolf

handicapped patient yelling in frustration

Think of this article as a fire extinguisher of sorts. You may never need advice about dealing with angry patients, but it’s much better to be prepared in advance. Here are some of the top ways to deal with unhappy patients. And as we get started, keep some of these high-level ideas in mind: First, […]

Improving the Forgotten Half of Doctor-Patient Communications

June 2, 2016Last Updated on by Stewart Gandolf

The doctor’s comment was a bit startling, but it was entirely believable. A physician-friend tells us that 75 percent of doctors forget to introduce themselves properly when meeting patients. OK…it’s a hectic day in the office. Behind schedule…again. The usual stuff. But without a proper introduction—quick, simple, sincere—everything that follows in the encounter is slightly off-center […]

Body Language: Winning Patient Trust and Better Outcomes

August 27, 2015Last Updated on by Kathy Roy Gaughran

The non-verbal side of communications is so easily overlooked that…well, it’s often seen but ignored. It doesn’t communicate or it miscommunicates. In the simple routine of a doctor-patient encounter, the physician’s ability to diagnose and treat a medical condition is a major communications exchange. And body language—the gestures, postures, expressions that communicate physical, mental or emotional […]