High-Touch Technology Enhances Patient Satisfaction and Hospital Public Relations
St Joseph's, Comox, BC

St Joseph’s, Comox, BC

The personal touches that define individual ‘patient satisfaction’ often include comfort and convenience. And in that respect, the new personal access, multi-media terminals at St. Joseph’s General Hospital on Vancouver Island are on par with many fine hotels. Plus it’s a great opportunity for hospital public relations.

Picture this. You’re a patient or family member at historic St. Joseph’s in Comox, BC. And at all the acute-care beds, as well as in waiting rooms, cafeterias, lounges and dialysis rooms, you find a touch-pad personal access terminal. (A total of 160 terminals.)

Look closer; it’s a complete entertainment and communications package. Each device delivers television, Internet, movies and games, telephone, nurse call button, user satisfaction survey, and an option for ordering food from a menu based on the patient’s needs. (Future uses could add access to an individual’s health records.)

The hospital’s upgraded system was installed under a revenue sharing arrangement with a regional firm that hopes to sell advertising space in the system. Founded in 1913 by the Sisters of St. Joseph of Toronto, St. Joseph’s General Hospital is owned by the Bishop of Victoria and managed by a local Volunteer Board, and provides ambulatory, inpatient and residential healthcare services for Vancouver Island’s Comox Valley.

Let us in on your hospital public relations and PR success story. And for more healthcare marketing and advertising resources, visit our website.

Stewart Gandolf
Chief Executive Officer & Creative Director at Healthcare Success
Over the years Stewart has personally marketed and consulted for over 1,457 healthcare clients, ranging from private practices to multi-billion dollar corporations. Additionally, he has marketed a variety of America’s leading companies, including Citicorp, J. Walter Thompson, Grubb & Ellis, Bally Total Fitness, Wells Fargo and Chase Manhattan. Stewart co-founded our company, and today acts as Chief Executive Officer and Creative Director. He is also a frequent author and speaker on the topic of healthcare marketing. His personal accomplishments are supported by a loving wife and two beautiful daughters.



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