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Hospital marketing is increasingly using hospitality to differentiate their brand. News reports say hospitals are looking more like luxury hotels. And we’ve posted articles about facilities throughout the nation that have linked their hospital marketing, advertising and public relations messages to exceptional “patient experience.” These nonclinical patient benefits include spa-like women’s centers, family-friendly patient rooms, […]

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In hospital and medical marketing, your brand is part of everything you do. It’s not only your brochures and business cards...it's everything. From the individual or group provider to the multi-location health system, your brand is the recognition connecting point for patients and the public. It communicates your professional reputation. And done right, your branding […]

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(Editor's Note: This article was adapted from an article in Dental Economics, though the principles apply to all healthcare practitioners.) Let's say a new family moves in a couple of blocks from your office, and the mother holds a gathering for her new neighbors. At the gathering she asks, "I'd like to find a first-rate […]

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A lot of dental patients—maybe most of us—cringe at the sound of the dentist’s drill. But dental marketing and advertising professionals take note—a new treatment for incipient caries proposes a drill-less approach…at least for some patients and cases. The good news is a “no drill” alternative treatment using an infiltrant—brand name Icon—targets intermediate-stage decay. According […]

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Answers that have guided thousands of practices and health care organizations in achieving their growth goals. Our daily work puts us on the receiving-end of a stream of healthcare and medical marketing questions of all kinds. We wouldn't think of saying that we've "heard 'em all," but our collective experience adds up to fielding many […]

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Ten tips to putting it all together for success from the start Our previous article about "permission-based e-newsletter" puts you on safe ground in getting started - you know how to compile and safely use your opt-in email list for good marketing and good email etiquette.

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How to Avoid Looking Like "Plain Vanilla" Let's say a new family moves in a couple of blocks from your office, and the mother holds a gathering for her new neighbors. At the gathering she asks, "I'd like to find a first-rate doctor for my family. Is there anyone special here in town?" How many […]

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The patient experience begins from the inside of the practice outward By Lonnie Hirsch and Stewart Gandolf, MBA Editor's Note - The following Healthcare Success article by Lonnie Hirsch and Stewart Gandolf was originally published by Dental Economics magazine. The principles of branding and marketing management are appropriate to healthcare organizations, group medical practices, hospitals […]

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Medical marketing efforts that attempt to reach anyone, anywhere-are doomed to produce only a squandered budget. Carefully and precisely identifying the target audience is a critical success factor in brand strategy development. You know whom you want to reach, where they are located, what makes them tick...and how to speak directly to them.

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