Senior Account Director

About the job

The Senior Account Director at Healthcare Success is a senior leadership role responsible for overseeing key client relationships, driving strategic marketing initiatives, and ensuring the highest level of client satisfaction and business growth within the healthcare sector. This role serves as a trusted advisor to clients, leads cross-functional teams, and contributes to agency growth and reputation.

About Us

Healthcare Success is a leading, digital-first, fully integrated healthcare marketing agency serving hospitals, practices, and healthcare organizations nationwide. The agency is known for its thought leadership, innovative strategies, and a collaborative, 100% virtual team environment.

Key Responsibilities: 

You'll be responsible for: 

• Act as the lead point of contact for all client marketing efforts and projects, including digital (SEO, paid search, social media, websites), branding, and integrated campaigns.
• Develop and execute strategic marketing plans tailored to each client, focusing on long-term relationship building, cross-selling, and upselling opportunities.
• Oversee a portfolio of high-value healthcare accounts, ensuring exceptional service delivery and maximizing client retention and satisfaction.
• Lead, mentor, and support account management and project teams, fostering collaboration and high performance.
• Collaborate with internal teams (creative, digital, media, analytics) to deliver customized, results-driven solutions that meet client objectives.
• Identify new business opportunities within existing accounts and support agency business development efforts through industry knowledge and client insights.
• Regularly review and analyze campaign and account performance, providing actionable insights and adjusting strategies as needed.
• Serve as a client advocate, proactively addressing challenges and ensuring expectations are consistently exceeded.
• Represent Healthcare Success at industry events, conferences, and client meetings, promoting the agency’s brand and building relationships with potential clients.
• Report on account status, client feedback, and market trends to senior leadership.

Qualifications: 

• Bachelor’s degree in marketing, communications, business, or a related field; advanced degree preferred.
• 8+ years of account management experience in a healthcare marketing agency or related field, with at least 3 years in a senior or director-level role.
• Proven track record of managing complex, multi-channel marketing campaigns for healthcare clients.
• Strong leadership, mentoring, and team management skills.
• Excellent communication, presentation, and relationship-building abilities.
• Deep understanding of healthcare industry trends, regulations, and digital marketing best practices.
• Strategic thinker with strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, virtual team environment.

Compensation & Benefits: 

• Competitive salary and incentive structure.
• 100% virtual work environment.
• Fifteen days of paid time off (PTO) annually, plus all major holidays and additional Fridays off in months without a holiday.
• Paid holiday break between Christmas and New Year’s.
• Matched 401(k), health, dental, and vision insurance.
• Advancement and educational opportunities.

More Details 

Healthcare Success is an Equal Opportunity Employer and values a diverse, inclusive team.

While about 2/3 of our team lives in Southern California, we are now 100% virtual. We will consider qualified candidates from any US state. All employees must work Pacific Time hours. 

Healthcare Success is committed to considering all candidates regardless of their gender, sexual orientation, race, age, socioeconomic status, religion or disability. 

Ready to join our team? 

Submit your resume today to [email protected], and let's discuss how your skills can help us shape the future of healthcare marketing.